"No, We Don't!"
What happens when coffee service mimics your typical New Patient phone call
Sometimes we don't realize how silly we sound until we hear someone else say it...
TRANSFORM YOUR NEW PATIENT EXPERIENCE
The 4-Week Training Package to Elevate Your Front Desk from 'order taker' to Relationship Builder
"It's JUST a phone call"
NO! It's the FIRST treatment your new patient ever receives.
It's easy to get tunnel vision.
Your team is focused on clinical outcomes, operational efficiency, and getting patients in the chair.
But what often gets missed?
The patient experience ~ and how your phone skills either invites someone into a relationship with your team ...or pushes them away.
Think about it. When you call a luxury hotel, an airline, or even your favorite restaurant - what makes it memorable? It's not just the answers you get, it's how you feel during and after the call.
Your new patient call is no different!
If your front line isn't making people feel seen, valued, and confident in choosing you...
you're leaking opportunity and growth every day!
3 Common Pitfalls of New Patient Phone Calls
"Just the Facts" Intake Mentality
Your team gathers data - but fails to make a real connection. The patient is left feeling processed not welcomed.
Inconsistent Language
Without a standard of care for phone calls, patients hear hesitation, awkward phrasing, terminology they don't understand, or your team misses cues that erode trust.
No Relationship Building
The call ends, but the relationship is never started. You lose your edge before the patient ever steps inside...that's IF they show up at all.
GET YOUR FREE DOWNLOAD &
Secret NP Call Assessment
FIRST IMPRESSIONS THAT GROW YOUR PRACTICE
Elevate your New Patient Phone Calls from Functional to Phone-ominal
Our high-impact, 4-week coaching experience helps your team nail the most critical moment in the patient journey...the first call!
This isn't a one-off webinar. It's a proven training system combining live coaching, guided role-play, custom tools, and ongoing pro-tips to embed new habits in your team.
What's Included...
Secret Shopper Assessment: We assess a real call and show you exactly where things are going off track, and what to do about it.
Live Webinar ~ The Paradigm Shift: Your team will never see new patient calls the same way again. This 2-hour webinar will shift their mindset, spark buy-in and effect the very next call they take.
New Patient Intake Form: Delivered at the end of the webinar to align your intake process with elevated relationship-building standards.
Weekly 'Call Boost' Role Play Sessions: These small group sessions (4:1 participant to coach ratio) are hands-on practice sessions with expert feedback in a safe, supportive space.
On-Demand 'Verbiage to Value' Course: Short videos and plug-and-play guides that equip your team with phrasing that builds trust, not just fills time.
Final 'Making it Stick' Live Webinar: This 2-hour webinar reviews the tools, habits, and verbiage to make your team's phone excellence a sustainable system.
'Build Your Call' Tool: A customized standard of care builder to help your team choose powerful, patient-centric phrasing to help them structure every call with intention while aligning with your team culture and personalities.
INVESTMENT
$1495 per participant
(Max 16 seats per session)
RETURN ON INVESTMENT
ONE additional accepted treatment plan
ONE team member transformed to lead the way for your whole admin team
SEATS ARE LIMITED TO MAINTAIN HIGH-IMPACT COACHING
READY TO TURN YOUR PHONE INTO A GROWTH ENGINE?
GRAB YOUR SEAT
CHAT WITH US
BONUS: Ongoing Monthly Membership (Optional)
Keep the momentum going with continued support and fresh insights.
Monthly Happy Hour Webinar (Live+Recorded)
Monthly 'Pro-Tip' Email with fresh scripts, mindset cues, and implementation tips.
Just $15/month ~ starts after initial program ends.
Next Session Starting in...
Coral Pointe Dental was having the same issues...
"The new patient phone process implemented by Practice Strategies improved our new patient conversion rates dramatically."
• Dr. Cade Smith
It could look like this...
What happens when another industry engages their customer and turns the outcome? The same can be true in the dental world!
With the right training and tools for success, teams can take what would have been a "no" and turn it into an amazing opportunity to connect and wow their new patients.
Join us for the next session; you won't regret it!
UNLOCK THE WORDS, MINDSET, AND SKILLS THAT INSPIRE LOYALTY FROM THE FIRST 'HELLO'
If you're tired of dealing with these problems...
Patients hanging up before your team can build connection
Inconsistent call handling that depends on who answers, not how your practice shows up
Front desk team members sounding unsure, transactional, or rushed on the phone
Low conversion from inquiry to booked appointment—without knowing exactly why
Feeling like your phones are costing you growth instead of driving it
Chat with one of our
Phone-ominal experts...
Our Phone-ominal First Impressions 4 week New Patient Call workshop helps dental practices turn everyday phone calls into powerful moments of connection and conversion.
We provide a complete, proven system that boosts confidence, increases appointments, and ensures your new patient calls "WOW" every time.
(602) 584-9831
